Reference

Open the legal terms for your account

Our legal page sets the account rules before you move further, so you know what we collect, why we collect it, and when we may keep it.

Access rulesData useCookie settingsAccount checks
raja700 Open the legal terms for your account
CONTACT ROUTE

Browse support paths for policy questions

If you need a policy answer, we keep the contact paths simple: live chat, WhatsApp, and email. Our team replies every day from 09:00 to 23:00 WIB, and we may ask for the registered phone number, email, or recent payment reference before changing anything on the account. That keeps correction requests tied to the right profile.

Team online

Live chat

Send a policy question from your account page and we answer in the same thread. Include your registered phone number and the request type so we can verify your identity before changing any record.

WhatsApp

Use WhatsApp for a fast check on access, data correction, or record retention. We reply during 09:00-23:00 WIB and may ask for the matching email or a recent login detail.

Email

Write to our email inbox for document requests, closure checks, or dispute records. Add your account name, the date of the request, and any payment reference tied to DANA, OVO, GoPay, or QRIS.

DATA HANDLING

Switch to data, cookies, and security

We handle policy requests through the same verified account flow, so changes stay tied to one profile.

Data use

We collect the details you submit on the form, login device data, and request history so we can keep the…

Cookies

Cookies keep your session stable, remember language choice, and reduce repeat checks on the same device.

Security checks

When you ask for a profile change, we may ask for the email on file, the last successful login time…

Record retention

We keep transaction and account records only as long as needed for audits, dispute handling, and legal requests.

Change requests

To update your data, send the exact field you want changed and the new detail.

Contact path

For access questions, write through live chat, WhatsApp, or email.

Open common questions about access and records

If you want to check how the policy works before you open an account, this section answers the questions people ask most: what we collect, how cookies behave, who can request changes, and what happens when local law sets a limit. We keep each answer short, direct, and tied to the same account and payment records you use with us.

It explains how we collect, use, and store account and payment records, how we handle cookies, and how you can ask for changes. Access is subject to local law and available only where local law permits.

No. Access depends on local law, and we only keep the account flow available where it is allowed. If the rules in your area change, we follow those rules and update this page.

Send the exact detail you want corrected through live chat, WhatsApp, or email. Include your registered phone or email, and we may ask for one more check before we change the record.

We keep records for account security, payment matching, dispute handling, and legal requests. Once those needs end, we remove or anonymize what we can, except where local law requires retention.

Cookies remember session state and language choice on your device. If you clear them, you may need to verify again, but you can still read the policy and contact us through the same channels.

The request should come from the account holder or from someone with proof they can act for that account. We check identity first, then follow the request if the law allows it.

When you use DANA, OVO, GoPay, or QRIS, we keep the transaction reference and timestamp for reconciliation. Those records help us match the payment to the right profile and answer audit questions.